▮ TRIAGE

One line in a call. Routed before you reopen it.

Triage reads the whole transcript, pulls out every decision, request, bug, and risk, and tags each one to the exact line it came from.

9HATS · NOTE
Weekly sync – productJun 14 · Granola · 48 min
TRANSCRIPT
14:02PriyaWe should let PMs bulk-assign owners straight from triage.
14:03SamYeah – routing them one by one is painful.
14:05SamAlso, export just fails on the big files. Silently.
14:06PriyaAnd Northwind blocks renewal until SAML lands by Q2.
14:07DevNoted. Sizing the SSO work this week.
14:09PriyaOkay, moving on to the roadmap review.
▸ 4 SIGNALS FOUND
IDEABulk-assign owners from triage14:02
UPDATEOne-by-one routing is painful14:03
BUGExport fails silently over 50 MB14:05
RISKRenewal blocked on SAML14:06
Each links back to its line
▮ THE PROBLEM

The action item isn't lost. It's three meetings deep.

Decisions, bugs, and requests get buried in transcripts nobody reopens. By the time you dig one out, the call's over and the context is gone. Triage reads every line the moment a note lands – and lifts the work out.

ONE 48-MIN CALL · GRANOLA6,400 words
SURFACED
BUGExport silently fails on files over 50 MB32:41
Surfaced from 32:41 – already routed to Linear
00:46
01:36
02:12
03:10
04:03
04:42
06:44
07:29
08:33
10:30↑ LIFTED OUT32:41
12:10
13:54
15:11
Said once, 32 minutes in. Nobody was going to scroll back for it. Triage read the whole call – and lifted the work out.
▮ THE ROUTING MANIFEST

Four types. Each one knows where it goes.

Every line 9 Hats keeps becomes one of four types – and each type has a destination.

IDEA
A request or an opportunity
UPDATE
Context on existing work
Attached to the work it affects
BUG
Something is broken
RISK
A threat to a deadline or a deal
Flagged for your review

9 Hats proposes the destination – you confirm it.

▮ SIGNALS INTO TRENDS

One signal is an anecdote. Five is pattern.

Triage catches each line the moment a note lands. Trends watches across all of them – so when the same signal keeps coming back, the theme surfaces on its own.

▸ PATTERN DETECTIONscanning 34 notes · 21 days
INCOMING SIGNALS5 rooms
“SSO is a hard blocker for us”
Acme Corp – sales call · Jun 2
“Can’t roll out without SAML”
Northwind – QBR · Jun 5
“Security won’t sign off without it”
Globex – onboarding · Jun 9
“SAML before we expand seats”
Initech – renewal · Jun 12
+1 more signal
9 HATS
GROUPS
5 → 1
TOP THEMESTRONG ▲
46
SCORE
Single sign-on (SSO / SAML) for enterprise
6
▲ 3 weeks
Raised across four accounts before they’ll expand seats – now the top idea theme this cycle.
Acme CorpNorthwindGlobexInitech
CITED IN5 ideas · 5 meetings

Triage reads one note. Trends reads all of them.

▮ WHEN YOU APPROVE

One suggestion, two moves.

Push it into your tracker as real work, or attach it as context to the work it already affects. Either way, it stays cited.

01 · PUSH IT

Send it to your tracker.

One click turns a suggestion into a real issue in the tool your team already lives in – with the cited line attached, so nobody asks "where's this from?"

PUSHED TO LINEAR
ENG-482
BUG
Export silently fails on files over 50 MB
STATUSIn progress
TEAMPlatform
Cited from Acme Corp – support call · Jun 13
02 · ATTACH IT

Pin it to existing work.

Not everything is new work. Updates and risks attach as context to the item they affect – so the next person to open it sees what changed, and when.

EXISTING WORK
3 updates
SSO / SAML rollout for enterprise
ATTACHED UPDATES
RISKJun 14
Northwind flagged SAML as a hard gate for renewal – Q2.
UPDATEMay 12
Globex asked whether SCIM ships alongside SAML.
Every update keeps its meeting and date
THE HONEST BIT · YOU'RE THE COMMIT

9 Hats proposes. You approve.

9 Hats never writes to your tracker on its own. It reads, sorts, and lines the work up. You push what's important and dismiss the rest, so your board fills with the calls you made.

12
PROPOSED
YOUR CALL
7
ROUTED

Bring your next meeting. We'll do the rest.

Ten minutes after the meeting, the work's already sorted and waiting for your call.

Start free →
First 10 notes free · no card