▮ DISCOVERY

Twelve interviews in. What do you actually know?

Discovery keeps one living document of what you've learned – every claim carrying its confidence and the meetings behind it.

9 HATS · DISCOVERY
DISCOVERY PROJECT
TrailKit onboarding
Updated Jul 27Share
FINDINGS8 claims · 2 syntheses · 5 meetings
VALIDATED3 meetings · 2 syntheses
Connectors fail silently – a token expires and the team only finds out when a sync is already missing.
Kickoff · Jul 14 ↗Support sync · Jul 21 ↗Ops call · Jul 24 ↗
SUPPORTED✎ YOUR WORDS · PINNED2 meetings
Setup stalls at the connector step because it needs an admin who is never in the room.
edited by you · Jul 22 – evidence can be attached, the sentence can't be rewritten
CONTRADICTEDkept, not deleted
The setup docs are what teams get stuck on.
contradicted by Northwind onboarding · Jul 18 ↗
HYPOTHESISno evidence yet
A pre-flight check at setup would remove most first-week support tickets.
Prototype handoff →Share findingsmarkdown export
HISTORY
Batch 2 absorbed
Jul 27 · 2 strengthened, 1 contradicted, 1 new
Synthesis read 3 meetings
Jul 26 · 1 slot
You rewrote a claim
Jul 22 · yours from here on
Seeded from a trend
silent connector failures
▮ ANATOMY OF A FINDING

One claim. Its confidence. Its receipts.

Findings is built from cards, not chapters. Here is everything one card carries.

1
Connectors fail silently – a token expires and the team only finds out when a sync is already missing.
2
VALIDATEDwas a hypothesis on Jul 14
3
EVIDENCE
Kickoff – TrailKit opsJul 14 ↗
Support syncJul 21 ↗
Ops call – rolloutJul 24 ↗
4
written by 9 Hats · strengthened in batch 2
5
Prototype handoff →Edit – makes it yours
1
One claim, in one line

Not a theme or a section heading – a statement someone could argue with.

2
How sure you are, on the card

Confidence is a state, not a tone of voice. It moves when evidence moves – and the card remembers when.

3
Evidence down to the meeting

Every claim names the calls behind it. Click one and you are in the meeting notes it came from.

4
An owner

Machine-written, or your own words. You can always tell which one you are reading.

5
Ready to build on

A card that holds up becomes part of the handoff. One that doesn't stays visible as an open question.

▮ HONEST CONFIDENCE

A hypothesis should not read like a fact.

Four states, visible on every card. Evidence moves a claim up the ladder; a contradiction moves it sideways and keeps it on the page.

HYPOTHESISSUPPORTEDVALIDATEDCONTRADICTEDany state, any time
01
Hypothesis

Written at seeding, or by you. Nothing behind it yet – and the card says so.

02
Supported

A meeting or two backs it. Enough to prototype against, not enough to bet the quarter on.

03
Validated

It held across several conversations. This is what you defend in the roadmap meeting.

04
Contradicted

Someone said the opposite. The claim stays, flagged – deleting it would delete the disagreement.

The document tells you what you know – and what you still don't.

▮ THE LOOP

Discovery doesn't end. It tightens.

The gaps in the document decide what you ask next. There is no stage to finish – only a loop that gets shorter.

SYNTHESIZE · ABSORB
Read across the meetings you pick
one click absorbs it – adds, strengthens, contradicts, answers
THE DOC SHOWS THE GAP
3 hypotheses with nothing behind them
FINDINGS
The living document
8 claims · 2 syntheses · 5 meetings
Jul 27 · batch 2 · 2 strengthened, 1 contradicted, 1 new
INTERVIEW
However you like – notes arrive from Granola, Fireflies, Fathom, Google Meet
GUIDE · OPTIONAL
Questions for what you don't know
built from the open questions – skip it if you'd rather not

Generation is metered by slots. Curation is free. Nothing regenerates in the background – you decide when to run the next lap.

▮ YOUR WORDS ARE UNTOUCHABLE

Edit a card and it's yours. Permanently.

9 Hats can attach evidence to your claim, or flag that something contradicts it. It cannot rewrite the sentence.

MACHINE-WRITTEN
SUPPORTED
Users experience friction during the connector configuration phase of onboarding.
drafted from 2 meetings · accurate, but not how you'd say it
YOUR WORDS
SUPPORTED✎ YOUR WORDS · PINNED
Setup stalls at the connector step because it needs an admin who is never in the room.
9 Hats may attach new evidence to it
it can never rewrite the sentence
▮ THE OUTPUT

Prototype first. The brief writes itself.

The Prototype Handoff turns validated and supported findings into a prompt-ready brief for whichever AI design or prototyping tool you use. Open questions travel with it as flagged risks, so what you build knows what it is guessing at.

Validated and supported claims become the brief
Open questions become flagged risks
Every claim still links back to its finding
PROTOTYPE HANDOFFTrailKit onboarding · Jul 27
WHAT WE KNOW
Connectors fail silently – teams find out when a sync is already missing.
validated · finding #1 ↗
Setup stalls at the connector step – it needs an admin who isn't in the room.
supported · your words · finding #3 ↗
FLAGGED RISKS
Unproven: a pre-flight check at setup would remove most first-week tickets.
open question · no evidence yet
Contested: whether the setup docs are the real blocker.
contradicted · finding #6 ↗
paste into any AI design toolCopy brief
9hats.app/findings/trailkit-onboarding
SHARED FINDINGS
TrailKit onboarding
live · updates as you work
VALIDATED3 meetings
Connectors fail silently – teams find out when a sync is already missing.
SUPPORTED2 meetings
Setup stalls at the connector step – it needs an admin who isn't in the room.
Jul 27 · batch 2 · 2 strengthened, 1 contradicted, 1 new
Findings compiled by 9 Hats9hats.app →
▮ THE SHARE

Walk into the roadmap meeting with the receipts.

Share the document as a link. Whoever opens it sees the live version – the same claims, the same confidence, the same counts you are looking at. Revoke it whenever you like.

revocable linkno login to viewmarkdown exporttranscripts stay private

Only synthesized claims are shared. The meetings behind them stay in your workspace.

Do the investigation. Let the evidence add up.

One document per project – sharper after every call, with the receipts attached.

Start free →
First 10 notes free · no card