Last updated: May 17, 2026
These Terms of Service ("Terms") are an agreement between you and AS Labs ApS, a Danish company registered at Hvedemarksvej 18, 2605 Brøndby, Denmark ("9 Hats", "we", "us", "our"). They govern your use of the 9 Hats service at https://9hats.app (the "Service").
By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
You can contact us at hello@9hats.app.
You must be at least 18 years old to use 9 Hats. You may use the Service for personal or professional purposes, as long as your use complies with these Terms.
If you use the Service on behalf of a company or other organisation, you confirm you have the authority to bind that organisation to these Terms.
You sign in to 9 Hats using Google OAuth or a magic link sent to your email. You are responsible for keeping access to that email or Google account secure.
You may not share your account, and you may not create an account using false or misleading information.
We may suspend or terminate your account if we reasonably believe you have violated these Terms, applicable law, or the rights of others.
9 Hats helps product managers turn meeting notes and research signals into structured outputs:
Details about what data we process and how are in our Privacy Policy.
You own your content. Meeting notes, transcripts, Discovery inputs, generated outputs, and any other content you upload to or generate through 9 Hats remain yours.
Licence to operate the Service. You grant us a limited, non-exclusive, royalty-free licence to access, store, process, transmit, and modify your content solely to provide and improve the Service to you. This licence ends when you delete the content or close your account, subject to the retention periods described in the Privacy Policy.
No training rights. We do not use your content to train AI models. We also use Anthropic's Claude API on its commercial terms, under which Anthropic does not train its models on your data.
Your responsibility for what you upload. When you upload meeting content or any other content to 9 Hats, you confirm that:
If you cannot make these confirmations for a piece of content, do not upload it.
9 Hats produces outputs using a large language model (Anthropic's Claude). AI outputs:
We make no warranty that outputs will be accurate, complete, fit for any particular purpose, or free of errors.
Pricing. 9 Hats paid plans are currently priced at €15 per month (EUR). We may change pricing in the future. Existing subscribers will be notified before any price change takes effect and may cancel rather than accept the new price.
Founding member pricing. If you subscribed at a "founding member" price advertised on our website, that price is locked for as long as your subscription remains continuously active. If you cancel and re-subscribe later, the then-current price applies.
Trial. New users get a free trial with usage-based limits (currently 20 notes with generated suggestions and 20 Discovery artifact generations). The trial does not require payment information. The trial ends when you exhaust both caps, or when we change the trial terms with reasonable notice to active trial users.
Billing. Payments are processed by Stripe. By subscribing, you authorise us (via Stripe) to charge your payment method on a recurring monthly basis until you cancel. Charges include VAT where applicable, calculated and collected by Stripe Tax.
Cancellation. You can cancel your subscription at any time from Settings. Cancellation takes effect at the end of your current billing period – you keep access until then.
Refunds. We do not offer refunds for partial billing periods.
EU right of withdrawal. Under EU law, consumers normally have 14 days to withdraw from a digital service contract. By subscribing to 9 Hats and beginning to use the paid features, you expressly request immediate access to the Service and acknowledge that you lose your right of withdrawal once the Service has been fully provided. This is required to start using the Service immediately after subscribing. If you do not want to waive this right, do not begin using the paid features until 14 days after subscribing.
You can connect 9 Hats to third-party services (Granola, Linear, Jira, and others). Each of these services has its own terms and privacy policies. When you connect them, we act on your authorisation to read or write data on your behalf. You are responsible for your use of those services and any costs or terms they impose.
We are not responsible for the availability, accuracy, or terms of third-party services, or for what happens to your data after you export it to them.
When using 9 Hats, you agree not to:
We may suspend or terminate your account for violations of this section.
The 9 Hats Service – including its software, design, branding, and trademarks – belongs to AS Labs ApS or our licensors. These Terms do not grant you any rights in our intellectual property except the limited right to use the Service in accordance with these Terms.
The name "9 Hats", related logos, and the visual design of the Service are protected. You may not use them without our written permission, except to identify 9 Hats accurately (e.g., "I use 9 Hats").
If you send us feedback, suggestions, or ideas about the Service, you grant us the right to use them without obligation or compensation. We do not claim ownership of your underlying content – only the right to act on the feedback you send us.
We aim to keep 9 Hats available and working, but we do not guarantee uninterrupted service. We may modify, suspend, or discontinue parts of the Service at any time. Where changes materially affect paid subscribers, we will give reasonable advance notice.
We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app notice. Continued use of the Service after the effective date of changes means you accept them. If you do not accept the changes, your option is to stop using the Service and cancel your subscription.
By you. You can stop using 9 Hats and delete your account at any time from Settings.
By us. We may suspend or terminate your account if you breach these Terms, if your use creates legal risk for us, if we are required to do so by law, or if we discontinue the Service.
Effect of termination. When your account is terminated:
The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI outputs will be accurate.
Statutory consumer rights preserved. Nothing in these Terms limits or excludes any rights you have under mandatory consumer protection law in your country of residence (in Denmark, primarily the Forbrugeraftaleloven and Købeloven). If a provision of these Terms conflicts with such mandatory rights, the mandatory right applies.
To the extent permitted by law:
Mandatory exclusions. Nothing in this section limits liability for: (a) gross negligence or wilful misconduct, (b) death or personal injury caused by negligence, (c) fraud, or (d) anything else that cannot be limited or excluded under applicable law.
You agree to indemnify and hold us harmless from claims, damages, and reasonable costs (including legal fees) arising out of:
This obligation survives termination of your account.
These Terms are governed by Danish law, excluding conflict-of-laws rules.
For consumers in the EU: you may bring claims in the courts of your country of residence under applicable consumer protection law. You can also use the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr/ to resolve disputes informally. For Danish consumers, Forbruger Europa (https://www.forbrugereuropa.dk/) and Konkurrence- og Forbrugerstyrelsen (https://www.forbrug.dk/) provide free dispute resolution services.
For all other users: the courts of Copenhagen, Denmark have exclusive jurisdiction over disputes arising out of these Terms.
Entire agreement. These Terms, together with the Privacy Policy and any documents they reference, are the entire agreement between you and AS Labs ApS regarding the Service.
No waiver. Our failure to enforce a provision does not waive our right to enforce it later.
Severability. If any provision of these Terms is found unenforceable, the rest of the Terms remain in effect.
Assignment. You may not assign these Terms without our consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of substantially all our assets.
No agency. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between us.
Electronic communications. You agree to receive notices from us electronically (by email or in-app notice).
For questions about these Terms:
hello@9hats.app
AS Labs ApS Hvedemarksvej 18 2605 Brøndby Denmark