9 Hats helps Product Managers turn conversations and market signals into product evidence. That means trust matters.
This page explains what we store, what we process, what you control, how Radar works, and what only happens after you approve it.
This page explains how 9 Hats handles product conversations, notes, transcripts, evidence and Radar context in plain English. For the legal version, read our Privacy Notice and Terms & Conditions.
9 Hats can suggest signals, themes, Radar context and discovery artefacts. But suggestions are not decisions. Nothing is pushed into your workflow unless a Product Manager approves it.
9 Hats may identify a bug, idea, risk or update.
The Product Manager reviews it.
The Product Manager decides what moves forward.
Approved work can then be sent to connected tools.
Depending on how you use the product, 9 Hats may store:
We store this so you can review, organise and reuse product evidence.
9 Hats uses AI to help:
AI does the admin. Product Managers do the thinking.
We don't use your conversations, notes, transcripts, Radar results or generated artefacts to train models – ours or anyone else's. Our AI provider, Anthropic, does not train its models on data sent through its commercial API.
Radar uses public web sources to generate cited market signals. It can help Product Managers understand what is happening outside their own conversations, including competitor movement, market shifts and public customer voice.
Radar does not turn private notes into public market reports. Your conversations remain private inside your workspace. When Radar connects external signals to internal evidence, that connection is only shown inside your workspace.
"export the dashboard as PDF" – enterprise call
same ask in 2 support tickets
competitor shipped PDF export
3 review-site mentions this quarter
PDF export is becoming table-stakes for enterprise.
cited · 2 internal · 2 external
Supported by marketRadar supports evidence. It does not make the decision.
You control what enters 9 Hats.
9 Hats should help you make better decisions. It should not take decisions away from you.
9 Hats connects to the tools your team already uses so product work can move where it belongs. Depending on your setup, that may include tools like Linear, Jira, Productboard, Aha, Notion, Confluence or meeting note tools.
You should be able to leave cleanly. Here is exactly what happens when you delete something in 9 Hats.
Can users delete individual notes?
Yes, any time, from the note itself.
Can users delete generated artefacts?
Yes, any time.
Can users delete Radar results?
On request. Email us and we remove them; they're also deleted automatically when you close your account.
Can users delete their workspace?
Yes, on request. Email hello@9hats.app and we delete your account and its content within 30 days.
How long is deleted data retained?
Content is removed from your workspace immediately. When you close your account, all of it is erased within 30 days. Security logs are kept up to 90 days and backups purge within about 35 days. Billing records are held for 5 years, as Danish law requires.
What happens to data already exported elsewhere?
It now lives in that tool. You manage deletion there – we can't reach into a third-party tool to delete it for you.
When you delete a note or discovery artefact, it is removed from your workspace. Radar results and your full account are deleted on request – email hello@9hats.app and we remove them within 30 days. Data you've already exported to another tool must be managed in that tool.
The essentials of how we protect your data. Full detail lives in the Privacy Notice.